The Culture Chat

Culture Chat: Culture and the Customer Experience

November 27, 2016

In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience.  Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this conversation we talk to Aimee Lucas, customer experience transformist at the Temkin Group, about her thoughts on how exactly culture impacts how customers relate to the companies they interact with.