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Hosted by Sanja Licina, Ph.D., organizational psychologist and president of the Workforce at QuestionPro, and Maddie Grant, culture designer and co-founder of PROPEL. Explore the grey areas between work and life as they share data on relevant workplace, engagement and culture topics. Find them at propelnow.co and questionpro.com/workforce, also home to the WorkXO culture assessment.
Episodes
Sunday Nov 27, 2016
Culture Chat: Culture and the Customer Experience
Sunday Nov 27, 2016
Sunday Nov 27, 2016
In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience. Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this conversation we talk to Aimee Lucas, customer experience transformist at the Temkin Group, about her thoughts on how exactly culture impacts how customers relate to the companies they interact with.